- Bachelor’s degree or its equivalent
- Demonstrated proficiency in the language of study
- Admission interview
Upon completion, the student should have mastered the following:
- Attainment of new skills to enhance strategic thinking to more effectively and efficiently manage projects
- Learning enhanced management methodologies and skills designed to improve productivity
- Understand the importance a healthy work environment that fosters a culture of cooperative and collegial relationships necessary to successful management projects
- Understand the value of aligning all stakeholders with the strategic objectives and goals of projects
This course provides a comprehensive introduction to the objectives and functions of operations management. Importance of operations for increasing competitiveness, productivity, effectiveness and efficiency to the corporate value chain. Explores the relationship between operations and other areas of the company keys to achieve operational excellence Evolution of the different models of companies with best practices in operations.
Quality Controls and Continuous Improvement
This course explores quality as a business imperative. Considers different definitions and approaches to quality, quality Gaps. Quality and non-quality costs Postulates of the quality management and total quality management. Introduces models of excellence in management including the concepts and benefits of the application of ISO norms, BPM, HACCP, BRC and others. Reviews tools and processes of continuous improvement.
Logistics and Supply Chain Management
This course explores in-depth strategies for logistics and supply-chain management. Analyzes competing theories, managing customer expectation pre and post-transactions. Defines modern logistics management models, reviews best practices from merchandise and stock management to the effective talent management for logistics and supply chain management.
Lean Operations Management
This course reviews the functions and objectives of production management under lean management principles. Explores the paradigm shift: from Fordism to the Toyota manufacturing system and the benefits of lean practices and waste reduction. Explores the polyvalence of workers, teamwork, systems suggestion schemes, effective communications and effective management meetings and other tools to optimize operations with lean thinking.
Lean Strategy Implementation
This course takes lean operations strategies in-depth with case review of application of lean management principles reviewed in Lean Operations Management. Explores the challenges of adapting to lean operations.
Prerequisite: OPMA 5304.
Advanced Operations Strategies
This course reviews the support and commitments required for advanced operations strategies including Six Sigma principles and implementation Student gain understanding of the relationships between maintenance mission strategies and functions: reliability, availability and maintainability. Explores current approaches to maintenance. TPM. SMED. Kanban. Poka Yoke. Benchmarking implementation of LEAN management tools.
Prerequisite: OPMA 5405.
Service Optimization and Human Capital
This course underscores the importance of human capital in services optimization. Empowerment, delegation, Negotiation, teamwork. Techniques to avoid and resolve conflicts. Recruitment and induction of persons. Features of training programs to optimize results. Explores conventional vs. best practices, risk. Salary alignment for compliance results. Compliance and control of human capital. Customer education and service cycle. Quality standards in the provision of service delivery in globalization.
This course associates operations strategy with financial performance. Analyzes the value of applied to the business accounting information. Importance of budgets, costs, financial leverage as factors in operations performance. Explores the use of management technology as a competitive advantage. Reviews implementation of an ERP, application of MRP and communications strategies.
Creating Value through Operations
The course considers Operations within the context of business strategy and the creation of value. Analyzes the interaction of operations with other departments (human resources, marketing and finance. IT, sales, etc.). Internal Feedback. Critical and strategic thinking for operations professionals.
Integrative Operations Project and Simulation
This experiential course requires students to think critically and develop a comprehensive operations strategy, analyze research, allocate resources, and implement all elements operations management in a competitive, simulated environment.
Prerequisite: Successful completion of all other MS in Operations Management Degree courses and Departmental approval.